Mail Down Time and Improvements

Unfortunately, many of you may have noticed that there were sporadic mail outages yesterday. This was due some complications from moving our mail server to a new colocation facility where we're able to provide better service. While the change over took place extremely early on Monday morning, several issues arose which resulted in interrupted mail service on Monday. At this point, all mail is being delivered. If you're experiencing any problems, please double check the following: For checking mail from a mail client:

1. make sure that your mail server is: mail.eggplantmedia.com
2. make sure that you have SSL enabled.
3. if you're on windows, make sure that windows security is off
4. make sure that your user name is your complete email address- for example, for me it would be arthur@eggplantmedia.com

For checking mail from the web: 1) mail.eggplantmedia.com is working again 2) we've moved the majority of our webmail services to webmail.eggplantmedia.com. mail.eggplantmedia.com forwards to this new address We've made many improvements to our mail system as a result of this move. We've implemented a new level of security for mail passwords, deployed the latest version of IMP, the webmail reader. We will also be deploying new features for dealing with spam over the next few weeks. Stay tuned- there are some great improvements coming down the pipe!
Posted by arthur at July 5, 2005 09:38 AM